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Tag: change

  • Corporate Change Is Not New, Just Accelerating…

    I have to confess I haven’t been sleeping great the last few days. It is probably only natural that a changing world is causing the mind to race a little. Pink moons, or not, the nights can be dark for many in these uncertain hours. Some might think of lithium. I’m thinking of equilibrium. Balancing so much uncertainty and change is a mental challenge but perhaps we were already doing that? Just at a slower pace. Let’s think slowly about change for a few moments.

    Amazon started out in life more than 25 years ago as an online marketplace for books. An online marketplace, who knew? The Amazon monster has been blamed for the obliteration of many retail businesses since but would it surprise you to know that prior to the CV-19 shut-down employment in the US retail sector was at an all-time high?  Change, yes. Destruction, not so much.

    Microsoft is 45 years old. The software giant is now at the forefront of a work revolution. Thanks to cloud hosting services, many businesses have been able to operate on a remote basis in the current shut down. But hot desks, work-from-home and 4-day weeks are not new concepts as companies compete for talent and efficiencies. In fact, productivity has been a major challenge for developed economies for the last decade. Microsoft itself, in 2019, trialled a 4-day week in its Japanese operation and achieved 40% productivity improvements. Expect more “trials” and rapid change after this crisis.

    Away from work, Netflix is 23 years old and streaming an enormous channel of high-quality content to our homes and mobile devices. It spent $15 billion on creating content last year and is forcing change at the very largest media giants. Disney will be relieved they had embraced the streaming revolution as cinemas and theme parks now lie empty. Their Disney+ streaming service just signed up their 50 millionth subscriber since November. So, they achieved in 5 months what it took Netflix 7 years to do.  Change can literally mean survival.

    Clearly, the education, fitness and healthcare industries have their own revolutionary protagonists. And don’t forget the EV revolutionary, Tesla, and it’s 17 year journey. Just a quick reminder that Tesla’s market value was higher than Ford, GM and BMW combined before CV-19! So, let’s be very clear that change is constant but can suddenly accelerate into more universal adoption. The prizes can vary from supra-normal profits to survival.  The costs can vary from increased integration/education costs and investment spend to bankruptcy and liquidation fees.

    CV-19 is an accelerator period not unlike WW2. Science, healthcare and security will be uppermost in people’s minds and exact a cost from business. But not all costs are bad. Change can be frightening but very often good for all in the long run. In two instances an acceleration of change would be a very good thing. For far too long urbanization has been a driver of wealth creation. But at what cost?  CV-19 has laid bare the risks in neglecting two huge public health issues: adequate access to housing and healthcare.

    Perhaps the biggest change to come is a reversal of urbanization as corporates embrace remote working arrangements and a diversification of their greatest asset, talent.  Be under no illusions, workers are recalibrating their values and their lives right now too. Change is guaranteed, much of it good. You might even sleep better too. Good night, John Prine.

    “ When I was a mailman, writing songs was my escape from the regular world, and now writing songs is my job. And I’ve always been one to avoid my job.” – John Prine (1946-2020)

     

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  • Are You Ready For Change?

    Any year featuring a new business, a new home, a 50th birthday and a divorce probably qualifies as a year of change. However, as I ran by the Poolbeg towers in the early days of 2020 my initial anxiety as to the pace of change in my life last year receded with the calming effect of a healthy dose of fresh air, endorphins and perspective. Maybe it’s an age thing, rather than my running speed, but it feels like the pace of change in the world is also picking up rapidly. In fact, on more considered reflection as I skirted Dublin Bay, my gut feeling was bolstered by the hard evidence of recent events.

    Let’s start with location. Location, location, location is the perennial property mantra. Indeed, investment in Irish commercial property in 2019 set a new record of €7.2 billion in sales value. That reflects a healthy business environment and, given 74% of the investment came from overseas investors, an external vote of confidence in Ireland’s future. However, striking as those sales statistics may be, the most stunning location figure for me in 2019 was the discovery of the largest live music venue in history. It wasn’t even on planet Earth.  The online gaming platform, Fortnite, hosted a 10 minute Marshmello performance which was witnessed by 10.7 million gamers at the same time. Now think about  Mass Open Online Courses (MOOC) in the world of education and one begins to realise the most valuable locations in the next decade are more likely digital than physical.

    Of course, many people spend the vast majority of their waking hours in the office place. The five day 40 hour week is undergoing serious review as productivity growth has ground to a halt in many developed economies. This puzzles many economists in a digital world but ignores the behavioural aspects of human endeavour. Four day weeks are increasingly common and “hot desks”  have become a major feature of office life but is it helping productivity? The evidence from Microsoft is thought-provoking. Having briefly regained its crown (pre-Aramco IPO) as the most valuable company in the world the business community is keen to learn from the Seattle brains trust. So, when Microsoft tested a 4 day work week in Japan the business world was jolted by a whopping productivity jump of 40% during the summer trial period.

    Companies may not have a choice in changing the conditions of employment. Japan now sells more adult diapers than infant diapers as demographic change bites. Japan now supports an over-65 demographic which accounts for 26% of the population! A shrinking labour force supporting a growing retirement population is not sustainable unless productivity grows sharply. China and Europe face similar problems this decade so expect major change to employment practices.

    Fortunately, AI (Artificial intelligence) is going mainstream. The value creation associated with AI in the next decade is estimated to be in the region of $15 trillion by the likes of McKinsey and Accenture. The numbers might not materialise but there is no doubt the workers of this decade will need to embrace the reality of working with technology, automation and even robot supervisors. The option for businesses to wait and see, do nothing or just hope is a death strategy.

    Financial services and banks are a good example of businesses that must change, quickly. Recent announcements from Apple, Facebook, Google and a plethora of Chinese players is confirming a major move by Big Tech into payments and financial services. If we recall the pre-Amazon era, consumer spend and logistics were separate activities. Now, delivery is a feature of consumer spend from Christmas trees to sushi. In the world of finance it is quite likely payments and financial services will be embedded features of other services rather than standalone banking. Prepare for “location” banking to die.

    Clearly, as human beings, our DNA has strong survival instincts despite our collective best efforts to kill our planet over the last industrial revolution. It would seem climate change will be an accepted part of our lives over the next decade. The last decade was the hottest on record with July last year documented as the hottest month in human history. The catastrophic fires in Australia are a further reminder that climate science denial is not a survival strategy.

    It would be wrong to conclude this piece with a negative change and it is wholly appropriate that the most prominent climate neanderthals are leaders elected on election platforms railing falsely against the woes of the world and warning how everything is taking a turn for the worst. The facts do not support fanning those fears. A recent fascinating article by Pulitzer Prize winner, Nicholas Kristof, in the New York Times posited the view that 2019 was actually the greatest ever year to be alive:

    “If you’re depressed by the state of the world, let me toss out an idea: In the long arc of human history, 2019 has been the best year ever … since modern humans emerged about 200,000 years ago, 2019 was probably the year in which children were least likely to die, adults were least likely to be illiterate and people were least likely to suffer excruciating and disfiguring diseases.”

    Furthermore, some of the statistics of recent years are truly remarkable. Every day in the past few years 325,000 got their first access to electricity and an amazing 650,000 people went online for the first time, every single day! Child mortality before the age of 15 has dropped from 27% in 1950 to less than 4% today and extreme poverty globally has halved since 1990.

    So it’s all change. A lot of it good. There will be challenges ahead but without sounding like Mel Gibson in Braveheart if, as a business or a human being, one runs away from change you might live. At least for a while. To really survive, the time to prepare for change is now and accept there will be failure along the way. That’s life.

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